All the FAQs you could possibly ask for in one convenient place. You have the questions, we have the answers.

Will the iPhone 6 skin have a front piece?

Nope. The front side of an iPhone 6 is completely useable and putting a skin on the front would only hinder your iPhone abilities. Our recommendations is to get an Apple Bumper if you’re looking for added protection.

How long do orders usually take?

Currently we are experiencing an influx of requests.  Orders are taking 5-7 business days both custom and non custom.  You will be notified with a tracking number when your order is ready to be shipped or ready for pick up.  

How long do custom orders take?

Orders typically take 5-7 business days to produce.. During holiday season, expect longer lead times.

I paid for overnight, but it took 2 days to receive my order.  Why did it take that long?

If orders are placed after 12pm CST, it will not be processed until the following day.  We are doing our best to constantly improve our lead times, but right now this is what we got!

Do you sell skins or cases for products not offered on your site?

Not anymore. It was getting WAY out of hand. Wood tvs, wood bottles, wooden children….

Can I customize my WOODCHUCK product?

The chances are YES!  Clean vector art with defined outlines works best. No photos please.  Money Clips, tie bars, and wool sleeves cannot be customized, deal with it. If you’re looking to customize multiple products, shoot our sales team an email at info@woodchuckusa.com .

What files can I upload to customize my product?

300 x 300 sized files are preferred in the form of JPEG | PNG | AI | PDF | EPS | PSD.  If you don’t know what any of those mean, then you probably shouldn’t be customizing your product.  

Can I see a proof of my product before I place my order?

Unless you are ordering in bulk (over 12), then that option is not offered on our website.  We are working on it, but trust our designers to make you a kick ass product.

What if I don’t like my customized product?

Unfortunately, you’ll have to like it, because we do not take back customized products.  (Check out our Return Policy)

I saw something on your Instagram/Facebook that I liked, how can I order it?

Depends, shoot us an email at info@woodchuckusa.com and we’ll see if we can make it for you.

Do you offer tracking information?

Yes, to all USA orders. You'll get your tracking info in your shipping confirmation email. We currently do not offer tracking information on international orders. Sorry (for now) global dwellers!

Where can I buy WOODCHUCK products?

Woodchucks are available online at WoodchuckUSA.com (You’re already here! Bonus!), at many reputable retailers across the country and a couple internationally. 

Where are WOODCHUCK products made?

In Minneapolis, MN baby!

Can I easily remove my WOODCHUCK product from my electronics?

Absolutely! The 3M Adhesive we use is designed for easy, residue-free removal.

How can I clean my WOODCHUCK product?

Use a slightly damp cloth to wipe your WOODCHUCK product clean. No chemicals please!

My WOODCHUCK product did not stand up to the blowtorch test I put it through. Can I get a new one?

Sure. You just have to pay for it.

My WOODCHUCK product did not stand up to everyday wear and tear (6 months after purchase). Can I get a new one?

Yes! Our Woodchucks have a six month warranty. If you need a replacement within 6 months of purchase, we are happy to send you one! Just shoot us an email, and we will send a replacement Woodchuck product to the address you specify.

How much wood can a woodchuck chuck? Assuming of course that a woodchuck could chuck wood. Naturally.

The answers are seemingly endless, just like our customization options for your WOODCHUCK product. We'd recommend googling it. (or approximately 130 cubic centimeters a day according to some English study we are not going to cite.)

Do you send gift receipts?

Negative on that one...

Is this really REAL wood? Really?

You bet it is. 100% real. Sustainably sourced handcrafted wood products, made right here in the USA!