We pride ourselves in making all of our custom items and products by hand to ship out to you. Unfortunately, due to the nature of our business and the fact that every single item is handmade to order, all sales are final, and we cannot offer you a refund. However, if your product is damaged during shipping or at any point on its way to your door, we will be happy to replace or refurbish it for you at no additional charge. If your item was damaged in transit, please call or e-mail email@example.com!
The order was filled quickly but the picture incorporated did not work and they misspelled anniversary. Perhaps the order was deficient, but you would expect someone to communicate if such deficiencies are present, rather than delivering a poor product.