Here’s how we see things: if you don’t like it, want it, or think it’s the coolest thing since sliced bread, just let us know. We'll do what we can to take care of you. Any refund and replacement inquiries for orders must be made within 60 days of product purchase. We are not responsible for return shipping; meaning that we do not supply return labels, nor do we pay for them. We do not issue refunds or exchanges without first getting the original product back. We’ll then issue a refund (minus the shipping and handling) to the card you used to make your purchase within 30 days of receiving your refund request.
*Disclaimer: Custom orders are non-refundable.
The order was filled quickly but the picture incorporated did not work and they misspelled anniversary. Perhaps the order was deficient, but you would expect someone to communicate if such deficiencies are present, rather than delivering a poor product.