We pride ourselves in making all of our custom items and products by hand to ship out to you. Unfortunately, due to the nature of our business and the fact that every single item is handmade to order, all sales are final, and we cannot offer you a refund. However, if your product is damaged during shipping or at any point on its way to your door, we will be happy to replace or refurbish it for you at no additional charge. If your item was damaged in transit, please call or e-mail firstname.lastname@example.org!
I bought it as a gift and the recipient was pleased.