We will ship your Live Edge Cutting Board within 3 business days! During the Holiday Season, however, we will take 3-5 business days to ship your handcrafted products!
We pride ourselves in making all of our custom items and products by hand to ship out to you. Unfortunately due to the nature of our business and the fact hat every single item is hand made to order, all sales are final, and we cannot offer you a refund.
However, if your product is damaged during shipping or at any point on its way to your door, we will be happy to replace or refurbish it for you at no additional charge. If your item was damaged in transit, please call or e-mail info@woodchuckusa.com!
• Monogrammed or Personalized items
• Final sale items (identified by a price ending in .99)
• Gift cards
• Items damaged through normal wear and tear
I purchased a live edge walnut cutting board to replace an old plastic cutting board. The board is nice and quality, but has a hole/recess in it where part of a knot fell out. This recess is large enough to fit the tip of my pinky finger up to the first knuckle in it. Unfortunately this large hole makes the board basically unsafe for food since it can't be cleaned properly and can harbor bacteria or food particles.
I messaged Woodchuck about exchanging this board for another but never received a response. After reading the return policy, any item that has a price ending in $X.99 is not returnable.
Buyer beware!!
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